Online Safety Policy

This Online Safety Policy explains how Fandations works to identify, reduce, respond to and manage safety risks on the platform.

Fandations is a creator-support and knowledge-sharing platform for educational, practical, creative, professional and community-based content.

Fandations is operated by Fandations Ltd.

Website: Fandations.com
Contact email: hello@fandations.com
Head office:
41 Norman Avenue
London
N22 5ES
United Kingdom

© 2026 Fandations™ Ltd. All Rights Reserved. Fandations™ and the Fandations logo are trademarks of Fandations Ltd.

Our slogan is:

Build. Share. Earn.

This Policy applies to users, creators, subscribers, visitors and anyone who uploads, publishes, sends, streams, sells, purchases, reports or interacts with content on Fandations.

This Policy should be read together with our Terms and Conditions, Privacy Policy, Community Guidelines, Creator Agreement, Prohibited Content Policy, Refund Policy, Payments and Payouts Policy, Finance Content Rules, and any other relevant Fandations policies.

1. Purpose of This Policy

Fandations wants to provide a safer environment where users can learn, share, build communities and support creators responsibly.

This Policy explains:

1. how users can report harmful or illegal content;

2. what safety tools may be available;

3. how Fandations may review and moderate content;

4. how we may respond to illegal content;

5. how we approach child safety;

6. how we handle complaints and appeals;

7. how we may keep records;

8. how we may cooperate with regulators, payment providers, law enforcement and other authorities.

2. Online Safety Act Notice

Fandations may be subject to duties under the UK Online Safety Act depending on how the platform operates, the features enabled and the users it serves.

Ofcom states that in-scope services must carry out an illegal content risk assessment, put in place protections under the safety and related duties, and comply with record-keeping and review duties. (www.ofcom.org.uk)

The UK Government states that illegal content duties are in effect and that Ofcom can enforce against the regime for in-scope service providers. (GOV.UK)

Fandations aims to operate in a way that supports user safety, responsible moderation, clear reporting routes and appropriate record keeping.

3. Fandations Is Not an Adult-Content Platform

Fandations is not an adult-content platform.

Users and creators must not upload, publish, sell, request, promote, link to, message or distribute:

1. pornography;

2. sexually explicit content;

3. escort services;

4. sexual services;

5. sexual solicitation;

6. paid sexual messaging;

7. fetish content;

8. nudity intended for sexual gratification;

9. adult-only content;

10. links to adult-content platforms.

Content or accounts that breach this rule may be removed, restricted, suspended, terminated, reported, and may be subject to payout holds where appropriate.

4. Age Requirement and Child Safety

Fandations is for users aged 18 or over.

You must be at least 18 years old to create an account, use the platform, subscribe to creators, upload content, send messages, purchase content, become a creator or receive payouts.

We do not knowingly allow children to use Fandations.

If we believe a user is under 18, we may:

1. suspend the account;

2. request age or identity verification;

3. remove content;

4. cancel access;

5. restrict messaging;

6. restrict payments or payouts;

7. delete the account where appropriate;

8. preserve records where required;

9. report concerns where legally required or appropriate.

Ofcom states that providers may also need to complete a children’s access assessment to determine whether child protection duties apply, and where applicable carry out a children’s risk assessment and comply with related protection duties. (www.ofcom.org.uk)

5. Child Sexual Exploitation and Abuse

Fandations has zero tolerance for child sexual exploitation or abuse.

Users must not upload, publish, send, request, save, promote, link to, sell, stream or distribute:

1. child sexual abuse material;

2. child exploitation content;

3. sexualised content involving minors;

4. grooming behaviour;

5. content encouraging sexual contact with minors;

6. content that identifies children for exploitation;

7. jokes, roleplay or fantasy involving sexualised minors;

8. instructions or communities that facilitate child exploitation.

Where Fandations detects, receives a report of, or reasonably suspects child sexual exploitation or abuse content, we may remove or restrict the content, suspend accounts, preserve records, and report to relevant authorities where legally required or appropriate.

Ofcom’s online safety resources include guidance on the duty for service providers to report child sexual exploitation and abuse content under the Online Safety Act. (www.ofcom.org.uk)

6. Illegal Content

Users must not use Fandations to upload, publish, sell, stream, message, promote, link to or facilitate illegal content or illegal activity.

Illegal content may include, but is not limited to:

1. child sexual exploitation or abuse material;

2. terrorism or violent extremism;

3. threats of violence;

4. illegal hate content;

5. harassment or stalking;

6. non-consensual intimate imagery;

7. fraud and scams;

8. illegal financial promotions;

9. illegal drugs or weapons sales;

10. money laundering;

11. phishing or malware;

12. stolen personal data;

13. copyright-infringing material;

14. unlawful privacy violations;

15. content encouraging serious self-harm;

16. cyberflashing or threats to share intimate images;

17. other content or activity that is unlawful.

Ofcom noted in March 2026 that it was consulting on updates to reflect new priority offences under the Online Safety Act connected to encouraging or assisting serious self-harm and cyberflashing. (www.ofcom.org.uk)

7. Safety by Design

Fandations aims to build and operate platform features in a way that reduces foreseeable misuse.

Safety measures may include:

1. age restrictions;

2. account verification;

3. creator verification;

4. reporting tools;

5. blocking tools;

6. content moderation;

7. automated checks;

8. manual review;

9. upload restrictions;

10. rate limits;

11. spam prevention;

12. fraud detection;

13. payment risk checks;

14. payout holds;

15. prohibited content rules;

16. external-link controls;

17. account restrictions;

18. audit logs;

19. moderation records;

20. user education.

Available tools may vary depending on platform features and settings.

8. User Reporting Tools

Users can report content, profiles, comments, messages, communities, livestreams, paid content, creator behaviour or other activity that may breach Fandations policies or applicable law.

Reports may be available through platform menus, usually shown as a three-dot icon or report button.

You may report issues such as:

1. illegal content;

2. child safety concern;

3. underage user;

4. adult sexual content;

5. harassment or bullying;

6. hate speech;

7. threats or violence;

8. terrorism or extremism;

9. scam or fraud;

10. misleading finance content;

11. unauthorised financial advice;

12. unsafe health content;

13. copyright infringement;

14. privacy violation or doxxing;

15. impersonation;

16. malware or phishing;

17. spam or bot activity;

18. off-platform payment requests;

19. non-consensual intimate imagery;

20. other prohibited content.

You can also contact:

hello@fandations.com

9. What to Include in a Report

When reporting content or behaviour, please include as much detail as possible.

Helpful information includes:

1. your account email, if applicable;

2. the username involved;

3. the content URL;

4. the profile URL;

5. the message, post, comment or community involved;

6. screenshots, where safe and appropriate;

7. the date and time you saw the issue;

8. a short explanation of the problem;

9. why you believe it breaches Fandations policies or the law;

10. whether anyone appears to be in immediate danger.

Do not download, copy, share or redistribute illegal or harmful content.

10. Emergency Situations

Fandations is not an emergency service.

If you believe someone is in immediate danger, contact emergency services first.

In the UK, call 999 for emergencies.

You may also report the issue to Fandations, but we cannot guarantee immediate response.

11. Blocking and User Controls

Where available, users may be able to block or restrict interaction with other users.

Blocking may help prevent another user from:

1. messaging you;

2. commenting on your content;

3. viewing certain areas of your profile;

4. interacting with your posts;

5. following you;

6. participating in your community.

Blocking tools are not a substitute for reporting serious safety concerns.

If someone is threatening, harassing, scamming or abusing you, you should report them.

12. Moderation Approach

Fandations may use a combination of automated tools, manual review, user reports, staff review, payment provider information, legal notices and compliance processes.

Moderation may apply to:

1. profiles;

2. usernames;

3. bios;

4. profile images;

5. posts;

6. comments;

7. messages;

8. communities;

9. livestreams;

10. paid content;

11. downloads;

12. links;

13. creator offers;

14. payment activity;

15. payout activity;

16. account behaviour.

Fandations is not required to pre-screen every item of content before it is published, but we may do so where appropriate.

13. Automated Review and Detection

Fandations may use automated systems to help detect, prioritise or prevent harmful activity.

Automated systems may help identify:

1. spam;

2. bots;

3. suspicious logins;

4. malware links;

5. phishing attempts;

6. prohibited keywords;

7. adult sexual content;

8. suspected underage use;

9. fraud signals;

10. payment abuse;

11. suspicious payout activity;

12. repeated policy breaches;

13. unsafe external links;

14. illegal-content indicators.

Automated tools may not always be accurate. Where appropriate, moderation decisions may involve human review.

14. Manual Review

Fandations may manually review content, accounts, reports, payments, payouts, creator activity or complaints.

Manual review may occur when:

1. content is reported;

2. automated systems flag an issue;

3. a user appeals a decision;

4. payment risk is detected;

5. a creator requests payout;

6. verification fails;

7. a legal notice is received;

8. a regulator or authority contacts us;

9. a user complains;

10. Fandations identifies safety risk.

15. Enforcement Actions

If content or behaviour breaches Fandations policies or applicable law, we may take action.

Actions may include:

1. no action;

2. warning;

3. content edit request;

4. content label;

5. reduced visibility;

6. content restriction;

7. content removal;

8. link removal;

9. comment restriction;

10. messaging restriction;

11. feature restriction;

12. creator-tool restriction;

13. temporary suspension;

14. permanent ban;

15. payout hold;

16. payout reversal;

17. payment restriction;

18. account termination;

19. record preservation;

20. referral to payment providers;

21. referral to regulators;

22. referral to law enforcement or relevant authorities where appropriate.

We may take immediate action for serious safety risks.

16. Payout Holds for Safety Reasons

Fandations may delay, withhold, offset, reverse or refuse creator payouts where we reasonably believe earnings are connected to:

1. illegal content;

2. prohibited content;

3. adult sexual content;

4. child safety concerns;

5. fraud;

6. scams;

7. chargebacks;

8. payment abuse;

9. misleading finance content;

10. unauthorised regulated advice;

11. user harm;

12. policy breaches;

13. legal requests;

14. safety investigations;

15. sanctions concerns;

16. platform misuse.

Creators are not entitled to receive earnings from transactions that are illegal, fraudulent, refunded, charged back, reversed, invalid or connected to serious policy breaches.

17. Illegal Content Response

When we receive a report or identify potential illegal content, we may:

1. review the content;

2. restrict access while reviewing;

3. remove the content;

4. suspend the account;

5. preserve evidence;

6. request more information;

7. escalate internally;

8. report to payment providers;

9. report to regulators;

10. report to law enforcement or other authorities where required or appropriate;

11. cooperate with lawful requests.

We may not always be able to tell the reporting user what action was taken because of privacy, safety or legal reasons.

18. Child Safety Response

Where we identify or suspect a child safety issue, we may take urgent action.

This may include:

1. removing content;

2. restricting accounts;

3. suspending accounts;

4. requesting age verification;

5. preserving relevant records;

6. disabling messages;

7. blocking payments or payouts;

8. reporting to relevant authorities where required or appropriate;

9. cooperating with lawful investigations.

Child safety concerns are treated as high priority.

19. Adult Content Response

Because Fandations is not an adult-content platform, adult sexual content is not permitted.

If adult sexual content is uploaded, promoted, requested, sold or linked to, Fandations may:

1. remove the content;

2. restrict the content;

3. warn the user;

4. suspend creator features;

5. hold payouts;

6. restrict messages;

7. terminate the account;

8. block external links;

9. preserve records where appropriate.

Serious or repeated violations may result in permanent removal from Fandations.

20. Fraud, Scam and Financial Harm Response

Fandations may review and restrict content or accounts connected to scams, misleading finance claims, unauthorised financial promotions or fraud.

Examples include:

1. guaranteed income claims;

2. fake investment opportunities;

3. misleading crypto promotions;

4. unauthorised trading signal groups;

5. payment scams;

6. fake creator accounts;

7. fake testimonials;

8. refund abuse;

9. chargeback abuse;

10. off-platform payment requests;

11. phishing or credential theft.

Fandations may remove content, restrict accounts, hold payouts, reverse payments, report activity or require verification.

21. Finance and Business Content Safety

Fandations may allow general educational content about business, budgeting, entrepreneurship, money management, trading or investing.

However, finance-related content must be educational, balanced, clear, fair and not misleading.

Creators must not provide regulated financial advice, investment recommendations, financial promotions, trading signals, crypto promotions, credit offers, debt advice, pension advice, insurance advice or tax advice unless they are legally authorised and approved by Fandations.

The FCA has stated that financial promotion rules apply across social media channels and has continued action against illegal “finfluencer” activity. (www.ofcom.org.uk)

22. Health and Wellbeing Content Safety

Fandations may allow general educational health, wellbeing, fitness, nutrition or lifestyle content.

Creators must not provide medical diagnosis, treatment, emergency advice or regulated healthcare services unless legally authorised and approved by Fandations where required.

Unsafe health content may be removed or restricted, especially where it:

1. encourages self-harm;

2. promotes dangerous diets;

3. discourages professional medical help;

4. claims to cure serious illness without authorisation;

5. exploits vulnerable users;

6. presents unsafe practices as safe.

23. User Complaints

Users may complain about safety issues, moderation decisions, creator conduct, payment issues, privacy issues or policy breaches.

Complaints can be sent to:

hello@fandations.com

A complaint should include:

1. your account email;

2. the issue involved;

3. relevant usernames;

4. relevant URLs;

5. screenshots, where appropriate;

6. what outcome you are seeking;

7. any evidence that supports your complaint.

We may request more information before responding.

24. Appeals

Where available, users and creators may appeal certain decisions.

Appeals may be available for:

1. content removal;

2. account suspension;

3. account termination;

4. creator restrictions;

5. payout holds;

6. verification rejection;

7. report outcome, where applicable.

To appeal, contact:

hello@fandations.com

Include:

1. your account email;

2. the decision you are appealing;

3. the content or account involved;

4. why you believe the decision was wrong;

5. any supporting evidence.

Appeals do not guarantee that a decision will be reversed.

25. Record Keeping

Fandations may keep records relating to online safety, moderation, complaints and enforcement.

Records may include:

1. reports;

2. complaints;

3. content reviewed;

4. moderation notes;

5. enforcement decisions;

6. appeals;

7. account restrictions;

8. payout holds;

9. verification checks;

10. fraud signals;

11. legal notices;

12. user communications;

13. audit logs;

14. risk assessment materials;

15. policy review records.

Ofcom states that in-scope services must comply with record-keeping and review duties for illegal content risk assessment and safety measures. (www.ofcom.org.uk)

Records may be retained for safety, legal, tax, fraud prevention, audit, compliance, dispute and regulatory purposes.

26. Risk Assessments

Fandations may carry out safety and risk assessments to identify how users could encounter or be affected by illegal or harmful content or behaviour.

Risk assessments may consider:

1. user-generated content features;

2. creator monetisation;

3. messaging;

4. comments;

5. livestreams;

6. communities;

7. paid content;

8. external links;

9. search and discovery;

10. reporting tools;

11. age assurance;

12. fraud risks;

13. child safety risks;

14. finance-content risks;

15. health-content risks;

16. moderation processes.

Risk assessments may be reviewed and updated periodically, especially when new features are launched or significant platform changes are made.

27. Cooperation With Authorities

Fandations may cooperate with regulators, law enforcement, payment providers, courts, tax authorities and other relevant bodies where legally required or appropriate.

We may preserve, disclose or share information where necessary to:

1. comply with law;

2. respond to legal process;

3. protect users;

4. investigate illegal activity;

5. prevent fraud;

6. respond to child safety concerns;

7. enforce our terms;

8. comply with payment provider rules;

9. respond to emergencies;

10. meet regulatory obligations.

28. User Education

Fandations may provide guidance, notices or reminders to help users stay safe.

This may include information about:

1. reporting content;

2. blocking users;

3. avoiding scams;

4. avoiding off-platform payments;

5. protecting account security;

6. understanding finance disclaimers;

7. avoiding misleading content;

8. respecting privacy;

9. copyright rules;

10. prohibited content.

29. Account Security

Users are responsible for keeping their accounts secure.

You should:

1. use a strong password;

2. keep login details private;

3. avoid sharing accounts;

4. avoid suspicious links;

5. report unauthorised access;

6. keep your email account secure;

7. use any available security features;

8. contact Fandations if you suspect compromise.

Fandations may restrict accounts where we believe there is unauthorised access or security risk.

30. External Links and Off-Platform Risks

Creators and users may share external links only where permitted.

External links must not be used to:

1. bypass Fandations payments;

2. distribute prohibited content;

3. direct users to adult sexual content;

4. promote scams;

5. collect personal data unlawfully;

6. distribute malware;

7. evade moderation;

8. provide unauthorised financial services;

9. mislead users.

Fandations is not responsible for third-party websites or services, but we may remove or block links that create safety, legal, payment or policy risk.

31. Limitations

Fandations works to reduce safety risks, but no online platform can prevent every harmful interaction, illegal upload, misleading claim, scam, abusive message, technical issue or policy breach.

Users should use caution when interacting online.

You should report harmful, illegal or suspicious content as soon as you see it.

32. Changes to This Policy

We may update this Online Safety Policy from time to time.

Updates may reflect:

1. legal changes;

2. Ofcom guidance;

3. platform changes;

4. new safety tools;

5. new reporting processes;

6. moderation experience;

7. user feedback;

8. emerging risks;

9. payment provider requirements.

The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of Fandations means you agree to follow the updated Policy.

33. Contact Us

If you have questions about this Online Safety Policy, want to report a safety issue, or want to appeal a safety decision, contact us at:

Fandations Ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Email: hello@fandations.com