Help & F.A.Q.

Last updated: 2026-05-01

Fandations is a creator-support and knowledge-sharing platform where users can discover educational, practical, creative and professional content, support creators, join communities, subscribe to creator pages, unlock digital content and learn from people sharing useful knowledge and skills.

Our slogan is:

Build. Share. Earn.

Fandations is not an adult-content platform. Adult sexual content, pornography, escort services, sexual solicitation and sexually explicit material are not allowed.

1. What is Fandations?

Fandations is an online platform that helps creators, educators, mentors, professionals and community builders share content and earn from their audience.

Creators can use Fandations to publish content, offer subscriptions, share digital materials, build communities, receive support and connect with members.

Users can use Fandations to follow creators, subscribe to content, unlock posts, access learning resources, support creators and participate in communities.

2. Who can use Fandations?

Fandations is for users aged 18 or over.

You must be at least 18 years old to:

  1. create an account;

  2. subscribe to creators;

  3. purchase or unlock content;

  4. upload content;

  5. send messages;

  6. become a creator;

  7. receive payouts.

If we believe an account belongs to someone under 18, we may suspend or remove the account.

3. How do I get started?

To start using Fandations:

  1. create an account;

  2. confirm your email address, if required;

  3. complete any required verification steps;

  4. explore creators, posts, communities or categories;

  5. follow creators you like;

  6. subscribe, unlock content or support creators where available.

Some features may require your account to be verified before use.

4. How do I become a creator?

To become a creator, you may need to:

  1. create a Fandations account;

  2. apply for creator access;

  3. complete identity or age verification;

  4. provide payout details;

  5. provide tax information where required;

  6. agree to the Creator Agreement;

  7. agree to the Payments and Payouts Policy;

  8. follow the Community Guidelines and Prohibited Content Policy.

Creator approval is not guaranteed. Fandations may approve, reject, suspend or remove creator access where necessary for safety, fraud prevention, compliance or platform quality.

5. What can creators publish?

Creators may be able to publish content such as:

  1. posts;

  2. articles;

  3. images;

  4. videos;

  5. downloads;

  6. templates;

  7. guides;

  8. tutorials;

  9. educational materials;

  10. community updates;

  11. livestreams, where enabled;

  12. subscriber-only content;

  13. paid or unlocked content.

Available content types may vary depending on platform settings.

Creators must only upload content they own or have permission to use.

6. How do I create a post?

To create a post:

  1. log in to your account;

  2. go to the creator dashboard or create-post area;

  3. write your content using the editor;

  4. upload any supported media or files;

  5. choose whether the post is free, subscriber-only or paid, where available;

  6. add a title, description, category or tags where required;

  7. review your content;

  8. publish your post.

Depending on the platform setup, you may be able to upload files by clicking the upload button or dragging files into the upload area.

7. What content is not allowed?

Fandations does not allow content that is illegal, harmful, exploitative, misleading or unsuitable for the platform.

Prohibited content includes, but is not limited to:

  1. pornography or sexually explicit content;

  2. escort services or sexual services;

  3. nudity intended for sexual gratification;

  4. content involving minors in unsafe or exploitative contexts;

  5. non-consensual intimate imagery;

  6. harassment, threats or abuse;

  7. hate speech;

  8. terrorism or extremist content;

  9. scams or fraud;

  10. malware or phishing;

  11. stolen, copied or pirated content;

  12. illegal drugs, weapons or regulated goods;

  13. misleading investment or income claims;

  14. unauthorised financial advice or promotions;

  15. unsafe medical claims;

  16. copyright-infringing content.

For full details, please read the Community Guidelines, Acceptable Use Policy and Prohibited Content Policy.

8. Is adult content allowed?

No.

Fandations is not an adult-content platform.

Users and creators must not upload, sell, promote, request, message, link to or distribute adult sexual content, pornography, sexual services, sexual solicitation or sexually explicit material.

Accounts that breach this rule may be restricted, suspended or removed.

9. How do subscriptions work?

Creators may offer subscriptions that give users access to selected content, communities, posts or benefits.

Subscription details may include:

  1. price;

  2. billing frequency;

  3. creator benefits;

  4. content access;

  5. renewal terms;

  6. cancellation options.

Subscriptions may renew automatically unless cancelled.

You can usually cancel a subscription from your account settings, billing area or subscription management page.

Cancelling a subscription normally stops future renewals. Access may continue until the end of the paid billing period unless otherwise stated or unless your account breaches platform rules.

10. How do paid posts and unlocks work?

Some creators may offer content that can be unlocked through a one-off payment.

This may include:

  1. paid posts;

  2. digital downloads;

  3. templates;

  4. videos;

  5. tutorials;

  6. guides;

  7. private content access;

  8. special creator materials.

Before buying, check the content description, price and access terms carefully.

Once digital content has been accessed, streamed, downloaded or unlocked, refunds may be limited unless required by law or approved by Fandations.

11. How do tips or support payments work?

Where enabled, users may be able to send tips or support payments to creators.

Tips and support payments are usually voluntary and may be non-refundable unless there has been fraud, a duplicate payment, a technical error or a legal requirement.

Do not send a tip or support payment unless you are sure you want to support that creator.

12. What payment methods are supported?

Available payment methods may vary depending on your location and platform settings.

Fandations may support payment methods such as:

  1. debit card;

  2. credit card;

  3. PayPal;

  4. Stripe-supported payment methods;

  5. other payment methods added in the future.

Payments may be processed by third-party payment providers. Fandations does not usually store full card numbers directly.

13. Can I cancel a subscription?

Yes.

You can usually cancel a subscription through your account, billing or subscription settings.

After cancellation:

  1. future renewals should stop;

  2. you may keep access until the end of your current paid period;

  3. partial refunds are not guaranteed;

  4. access may end immediately if your account is suspended or terminated for policy violations.

You should cancel before the renewal date if you do not want to be charged again.

14. Can I get a refund?

Refunds are handled according to the Refund Policy and applicable law.

Refunds may depend on:

  1. whether the content was accessed;

  2. whether the content was downloaded;

  3. whether the subscription period has started;

  4. whether there was a duplicate payment;

  5. whether there was fraud;

  6. whether there was a technical issue;

  7. whether the law requires a refund.

Digital content may become non-refundable once access begins, unless required by law.

For refund help, contact:

hello@fandations.com

15. How do creator payouts work?

Creators may earn money from eligible paid content, subscriptions, unlocks, tips, support payments or other monetisation features.

Creator payouts may depend on:

  1. identity verification;

  2. tax information;

  3. payout method;

  4. minimum payout threshold;

  5. payment processor approval;

  6. refund or chargeback risk;

  7. fraud checks;

  8. account standing;

  9. compliance with platform rules.

Payouts may be delayed, held, reversed or refused where there are fraud concerns, chargebacks, refunds, tax issues, verification problems, legal concerns or policy breaches.

16. What payout methods are available?

Available payout methods may vary.

Fandations may support payout methods such as:

  1. bank transfer;

  2. PayPal;

  3. Stripe Connect or similar payout tools;

  4. other payout methods added in the future.

Not all payout methods may be available in every country.

Creators may need to complete verification before payouts are enabled.

17. Why do creators need verification?

Creator verification helps Fandations:

  1. confirm creators are 18 or over;

  2. reduce fraud;

  3. protect users;

  4. process payouts;

  5. meet payment provider requirements;

  6. meet tax reporting requirements;

  7. reduce platform abuse;

  8. comply with legal obligations.

Creators may be asked to provide identity, payout, tax or business information.

Failure to complete verification may prevent creator approval or delay payouts.

18. Do creators need to pay tax?

Creators are responsible for their own tax affairs.

If you earn money through Fandations, you are responsible for understanding, reporting and paying any taxes that apply to your earnings.

Fandations may be required to collect and report certain creator, seller, payout or transaction information to tax authorities where required by law.

Fandations does not provide tax advice. Speak to a qualified tax adviser if you are unsure.

19. Can creators give financial advice?

Creators may share general educational content about money, budgeting, business, entrepreneurship, trading or investing, but they must not provide regulated financial advice or unauthorised financial promotions.

Creators must not:

  1. tell users to buy, sell or hold specific investments;

  2. provide personalised investment advice;

  3. guarantee income or profit;

  4. operate unauthorised trading signal groups;

  5. promote misleading crypto, forex or investment schemes;

  6. pressure users into risky financial decisions.

Finance content must be educational, balanced, clear, fair and not misleading.

Users should not make financial decisions based only on content found on Fandations.

20. Can creators give health, legal or professional advice?

Creators must not provide regulated medical, legal, tax, financial or professional advice unless they are legally authorised and approved by Fandations where required.

General educational content may be allowed, but creators must not mislead users or present unqualified opinions as professional advice.

Users should seek advice from a qualified professional before making medical, legal, financial, tax or other important decisions.

21. How do I report content or a user?

You can report content or users that may breach Fandations rules.

Reports may be available from the menu or options button, often shown as a three-dot icon, on:

  1. posts;

  2. profiles;

  3. comments;

  4. messages;

  5. communities;

  6. stories;

  7. streams;

  8. paid content;

  9. other platform areas.

You may be able to report issues such as:

  1. illegal content;

  2. harassment;

  3. scams or fraud;

  4. copyright infringement;

  5. underage users;

  6. adult sexual content;

  7. hate speech;

  8. threats;

  9. misleading finance content;

  10. privacy violations;

  11. impersonation;

  12. spam.

When you submit a report, Fandations may review it and take appropriate action.

22. What happens after I submit a report?

After a report is submitted, Fandations may:

  1. review the reported content or account;

  2. request more information;

  3. remove content;

  4. restrict content;

  5. warn a user;

  6. suspend an account;

  7. terminate an account;

  8. hold creator payouts;

  9. preserve records;

  10. report illegal activity to relevant authorities where appropriate.

We may not always tell you the outcome of a report, especially where privacy, safety or legal issues apply.

23. Can I block another user?

Where available, you can block users to limit interaction with them.

Blocking may help prevent another user from:

  1. contacting you;

  2. viewing certain parts of your profile;

  3. interacting with your content;

  4. sending messages.

Blocking settings may vary depending on platform functionality.

If someone is threatening, harassing or abusing you, you should also report them.

24. What should I do if I see illegal content?

Report it immediately using the platform’s report tools.

You can also contact:

hello@fandations.com

Include as much detail as possible, such as:

  1. the content URL;

  2. the username;

  3. screenshots, if safe and appropriate;

  4. the reason for the report;

  5. the date and time you saw it.

Do not download, share or redistribute illegal content.

25. What should I do if someone copied my content?

If you believe someone has copied your content without permission, contact us at:

hello@fandations.com

Please include:

  1. your name;

  2. your contact email;

  3. the original content;

  4. the copied content URL;

  5. proof that you own or control the content;

  6. a short explanation of the issue.

Fandations may remove or restrict content that appears to infringe copyright or other rights.

26. Why was my content removed?

Content may be removed or restricted if it appears to breach:

  1. the Terms and Conditions;

  2. the Creator Agreement;

  3. the Community Guidelines;

  4. the Acceptable Use Policy;

  5. the Prohibited Content Policy;

  6. the Finance Content Rules;

  7. copyright rules;

  8. safety rules;

  9. applicable law;

  10. payment processor requirements.

Content may also be restricted while it is under review.

27. Can I appeal a moderation decision?

Where available, you may appeal certain decisions, such as:

  1. content removal;

  2. account suspension;

  3. creator restriction;

  4. payout hold;

  5. verification rejection.

To appeal, contact:

hello@fandations.com

Include:

  1. your account email;

  2. the content or decision involved;

  3. why you believe the decision was wrong;

  4. any supporting evidence.

Appeals do not guarantee that a decision will be reversed.

28. Why is my account suspended?

Accounts may be suspended for reasons including:

  1. suspected underage use;

  2. failed verification;

  3. prohibited content;

  4. harassment;

  5. fraud;

  6. chargeback abuse;

  7. payment issues;

  8. copyright infringement;

  9. impersonation;

  10. spam;

  11. platform abuse;

  12. legal or safety concerns;

  13. breach of Fandations policies.

Contact us if you believe your account was suspended by mistake.

29. Why is my payout delayed or held?

Creator payouts may be delayed or held because of:

  1. incomplete verification;

  2. missing tax information;

  3. refund risk;

  4. chargebacks;

  5. fraud checks;

  6. suspicious activity;

  7. payment processor review;

  8. sanctions checks;

  9. policy breaches;

  10. user disputes;

  11. legal or compliance requirements.

Check your creator dashboard for any required actions.

For help, contact:

hello@fandations.com

30. How do I delete my account?

You may be able to delete your account from your account settings.

If you cannot find the option, contact:

hello@fandations.com

Some information may be retained after account deletion where required for:

  1. tax records;

  2. accounting;

  3. payment disputes;

  4. refunds;

  5. chargebacks;

  6. fraud prevention;

  7. legal compliance;

  8. safety investigations;

  9. moderation records;

  10. backup retention.

More information is available in the Privacy Policy and Account Deletion Policy.

31. How does Fandations use my personal information?

Fandations uses personal information to:

  1. provide the platform;

  2. manage accounts;

  3. process payments;

  4. process creator payouts;

  5. verify creators;

  6. prevent fraud;

  7. provide support;

  8. moderate content;

  9. respond to reports;

  10. comply with legal obligations;

  11. improve the platform.

For full details, read the Privacy Policy.

32. How do cookies work on Fandations?

Fandations may use cookies and similar technologies for:

  1. login sessions;

  2. security;

  3. preferences;

  4. analytics;

  5. performance;

  6. payments;

  7. fraud prevention;

  8. marketing, where consent is required.

You can manage cookies through the cookie banner, cookie settings or your browser settings.

For more details, read the Cookie Policy.

33. Is my payment information safe?

Payments may be processed by third-party payment providers such as Stripe, PayPal or similar services.

Fandations does not usually store full credit or debit card numbers directly.

Payment providers may process payment information under their own security standards and privacy policies.

You should only make payments through official Fandations checkout pages.

34. How do I stay safe on Fandations?

To stay safe:

  1. keep your password secure;

  2. do not share login details;

  3. use strong passwords;

  4. avoid sending money outside Fandations;

  5. do not share sensitive personal information in messages;

  6. report suspicious users;

  7. block abusive users;

  8. check creator descriptions before purchasing;

  9. be cautious with external links;

  10. contact support if something feels wrong.

Fandations will never ask you to send your password by email or message.

35. Can I contact creators directly?

Where messaging is available, you may be able to contact creators through Fandations.

Creators are expected to follow platform rules when communicating with users.

Do not use messages to send harassment, scams, adult sexual content, illegal content, spam, payment bypass requests or abusive behaviour.

Messages may be reviewed where necessary for safety, support, fraud prevention, moderation or legal compliance.

36. Can creators send external links?

Creators may be allowed to share external links where permitted.

However, links must not be used to:

  1. bypass Fandations payments;

  2. promote prohibited content;

  3. send users to adult content;

  4. distribute malware;

  5. run scams;

  6. collect personal data unlawfully;

  7. evade moderation;

  8. provide unauthorised financial or professional services.

Use external links carefully. Fandations is not responsible for third-party websites or services.

37. Does Fandations guarantee creator results?

No.

Fandations does not guarantee that any creator content, course, guide, tutorial, livestream, download, message or community will produce a specific result.

Fandations does not guarantee:

  1. income;

  2. profit;

  3. investment returns;

  4. business success;

  5. grades;

  6. qualifications;

  7. skills;

  8. health results;

  9. legal outcomes;

  10. creator earnings;

  11. audience growth.

Users are responsible for how they use information found on the platform.

38. Does Fandations endorse creators?

No.

Fandations provides the platform, but it does not automatically endorse every creator, claim, opinion, product, result, service or piece of content.

Creators are responsible for their own content, statements, qualifications, offers and conduct.

Users should make their own decisions before subscribing, purchasing or acting on creator content.

39. What should I do if I find a bug?

If you find a technical issue, contact:

hello@fandations.com

Please include:

  1. what happened;

  2. what you expected to happen;

  3. the page or feature affected;

  4. your device and browser;

  5. screenshots, if helpful;

  6. the date and time of the issue.

Do not exploit bugs or security issues.

40. How do I contact Fandations?

For help, support, safety reports, payment issues, creator questions or general enquiries, contact:

Fandations Ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Email: hello@fandations.com